RETURNS:

NOTICE:

1) Door hardware is custom ordered for you, which is why all sizes and photos are included with each product so that you can clearly see what you are buying! These custom-ordered items will therefore not be taken back!!! Please send us an e-mail first so we can check whether it will fit!

2) All sizes of the products are mentioned in every advertisement, so measure before buying because that is knowing!!! If items are returned because they do not fit, handling costs will be charged! Nothing will be taken back based on matching, we don't do that, better look at the pictures which speak for themselves + read the texts please!

3) Likewise, products purchased that have been changed or adapted in consultation with you will not be taken back!

4) With every product the delivery quantity is mentioned, so what is mentioned there is what you should get, report immediately (within 24 hours) if this has not been the case!!!

5) Items you return must be returned within 14 days of purchase in the same condition, indicate reason for return, insure your package for security!!! Items arriving later will not be processed !!!

6) Return items must match order number and name + give reason for return, otherwise we can't do anything !!!

7) Attention: Send your products back under insurance, then you will be compensated when the product is handled carelessly during transport, do not underestimate this because it happens a lot unfortunately. People don't take parcels very seriously sometimes. So: insure during transport if possible!  Fragile items cannot be returned to us after they have been collected in good condition because stone statues, for example, get damaged during transport, such as hairline cracks.

8) We can send fragile statues and articles, but preferably not, because a stone statue will be damaged during transport by delivery services. The only methods that can be used are on pallets, but this comes at a price. These items will therefore NOT be taken back!

9) PLEASE NOTE: ON THE RETURN PACKAGE THERE MUST ALWAYS BE 2 STICKERS WITH SENDER AND ORDER NUMBER! CLEARLY LEGIBLE ON THE OUTSIDE OF THE PACKAGING, ONLY THEN CAN WE COMPLETE THE RETURN QUICKLY! THE ITEMS MUST ALSO BE CAREFULLY RE-PACKED FOR RETURN, PACKAGES THAT COME TO US AS A RATTLE BOX BECAUSE THEY HAVE NOT BEEN CAREFULLY RE-PACKED, AND THEREFORE THE CONTENT IS USUALLY HEAVILY DAMAGED!  THESE PARCELS WILL NO LONGER BE PROCESSED AT ALL!!! WHY 2 STICKERS: THE SHIPPING COMPANY TOO OFTEN STICKS ITS OWN SHIPPING STICKER OVER THE SENDER AND THEN WE CANNOT SEE FROM WHOM THE PARCEL COMES. 
 

10)

Attention: If you return your products under insurance, you will be indemnified when the product is handled carelessly during transport, do not underestimate this because THEY happen a lot unfortunately. People don't take the parcels very closely now and then. So: insure during transport if possible!!!

Then fragile articles cannot be returned to us after they have been collected in good condition, because e.g. stone statues get damaged during transport, such as hairline cracks.