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Are you wondering about the status of an order? Or would you like to change something about an order you have placed? You may be able to view and modify your order by visiting your account.

If you can't find an answer to your question via the self-service section, you can submit your question to our customer service. Please use this contact form to do so.

Still haven't received an answer?

If you have used the contact form and have not yet received a reply, it is possible that your internet provider or your email programme is blocking email from Shoptrader.co.uk. If this is the case, please consult the help function of your e-mail programme to find out how to remove the setting that is blocking e-mail. When you are able to receive e-mail again, please still contact us by using the contact form.  You should also regularly clear your Cash memory this can be done by pressing Ctrl + F5 button at the same time. FOR MAIL ALWAYS CHECK YOUR SPAM FOLDER MAIL TOO!!!


Handelsonderneming ETW 
Kanaalstraat 219-A1 Netherlands
7547AS Enschede
IBAN: NL64RABO0158519698
Chamber of Commerce: 53325370
Vat: NL001654125b23